We got our Newborn daughter to RTC pediatrics after…

We got our Newborn daughter to RTC pediatrics after researching about a lot of pediatrician office. We love the front desk, all doctors and nurses. Why the two stars then? Scheduling an appointment with them is a nightmare! For nurse’s line or same day visit, I’ve been on hold for anywhere between 30 minutes to more than 2 hours. I understand that sometimes there can be a high volume of call, but this happens every time. Imagine this with a newborn.
Was thinking of getting my older son transferred here as it’s closer to our home, but till the scheduling is fixed, I’d rather drive him 40 minutes to Tysons corner than stay on the like for 2 hrs to speak with someone for my child’s urgent need.